Last updated: January 2, 2026
Summary: We collect only the data necessary to provide personalized TCM wellness guidance. Your health data is encrypted and never sold to third parties.
1. Introduction
HolisticMe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, and password when you create an account.
- Wellness Profile: Traditional Chinese Medicine (TCM) constitution assessment results, health goals, dietary preferences, and other wellness-related information you choose to provide.
- Symptom Tracking: Symptoms you log, including symptom names, severity ratings, timing, and optional notes, to help you track patterns over time.
- Food Scans: Photos of food you scan and the analysis results.
- Daily Check-ins: Sleep, digestion, and mood ratings you log.
- Chat History: Conversations with the GingerBee AI assistant.
You may choose which information to provide. Some features may not be available without certain data.
2.2 Automatically Collected Information
- Device Information: Device type, operating system, and app version
- Usage Data: Features used, screens viewed, and interaction patterns
- Analytics: Aggregated, anonymized usage statistics
3. How We Use Your Information
We use your information to:
- Provide personalized TCM-based health recommendations
- Generate customized meal plans based on your constitution and symptoms
- Analyze food suitability for your specific wellness profile
- Track your wellness journey and identify patterns
- Improve app functionality and personalization features
- Send important service updates (with your consent for marketing)
4. Data Storage and Security
Local Data Storage
By default, HolisticMe stores your wellness and health data locally on your device. This data remains on your device unless you choose to enable features that require cloud processing or synchronization.
When cloud services are used (such as AI-powered recommendations or optional backups), we apply appropriate security measures and minimize the data shared.
Security Measures
Your data is protected using industry-standard security measures, including encryption in transit and at rest. We use reputable cloud infrastructure providers and apply appropriate administrative, technical, and organizational safeguards to protect your information.
- Data is encrypted in transit and at rest using industry-standard encryption
- Health data is stored separately from account identifiers
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Cloud hosting (Google), payment processing (Apple/Google), analytics (anonymized)
- AI Services: We may use AI service providers (such as OpenAI) to generate personalized recommendations. When used, only the minimum necessary information is processed, and direct personal identifiers are not included.
- Legal Requirements: When required by law or to protect our rights
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Disable analytics and marketing communications
7. Data Retention
We retain your data for as long as your account is active. Upon account deletion:
- Personal data is deleted within 30 days
- Anonymized analytics may be retained for service improvement
- Backup data is purged within 90 days
If data is stored locally on your device, retention and deletion are controlled by you through the app or by uninstalling the app.
8. Children's Privacy
HolisticMe is not intended for users under 13 years of age. We do not knowingly collect data from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.
10. Contact Us
For privacy questions or to exercise your rights:
