Last updated: January 16, 2026
Summary: HolisticMe is designed to be privacy-first. You can use the app without creating an account, and your wellness data stays on your device by default. AI features securely process information only to generate insights and do not identify you.
1. Introduction
HolisticMe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: HolisticMe does not require users to create an account to use core features. We do not collect names, email addresses, or other personal identifiers unless you explicitly choose to create an account in a future version. If you create an account, we collect the information you provide during registration.
- Wellness Profile: Traditional Chinese Medicine (TCM) constitution assessment results, health goals, dietary preferences, and other wellness-related information you choose to provide.
- Symptom Tracking: Symptoms you log, including symptom names, severity ratings, timing, and optional notes, to help you track patterns over time.
- Food Scans: Photos of food you scan and the analysis results.
- Daily Check-ins: Sleep, digestion, and mood ratings you log.
- Chat History: Conversations with the GingerBee AI assistant.
You may choose which information to provide. Some features may not be available without certain data.
2.2 Automatically Collected Information
- Device Information: Device type, operating system, and app version
- Usage Data: Features used, screens viewed, and interaction patterns
- Analytics: Aggregated, anonymized usage statistics
2.3 Device Identifiers
We use a random, anonymous device identifier to support essential functionality such as rate limiting and preventing abuse. This identifier:
- Does not contain personal information
- Is not used to track you across other apps or services
- Cannot be linked to your identity
- Is stored securely on your device
3. How We Use Your Information
We use your information to:
- Provide personalized TCM-based health recommendations
- Generate customized meal plans based on your constitution and symptoms
- Analyze food suitability for your specific wellness profile
- Track your wellness journey and identify patterns
- Improve app functionality and personalization features
- Send important service updates (with your consent for marketing)
4. Data Storage and Security
Local Data Storage
Your wellness data (such as symptoms, meals, check-ins, and preferences) is stored locally on your device by default. We do not store this information on our servers unless you explicitly opt in to features that require cloud backup or synchronization in a future version.
When cloud services are used (such as AI-powered recommendations or optional backups), we apply appropriate security measures and minimize the data shared.
Security Measures
Your data is protected using industry-standard security measures, including encryption in transit and at rest. We use reputable cloud infrastructure providers and apply appropriate administrative, technical, and organizational safeguards to protect your information.
- Data is encrypted in transit and at rest using industry-standard encryption
- Health data is stored separately from account identifiers
5. Data Sharing
We do not sell your personal data. We may share data with:
- Service Providers: Cloud hosting (Google), payment processing (Apple/Google), analytics (anonymized)
- AI Services: When you use AI-powered features (such as food analysis, meal planning, or chat), relevant information is sent securely to our AI service providers solely to generate a response. This information is processed transiently and is not used by us or our providers to identify you. Only the minimum necessary information is shared, and personal identifiers are not included.
- Legal Requirements: When required by law or to protect our rights
6. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update inaccurate information
- Deletion: Request deletion of your account and data
- Export: Download your data in a portable format
- Opt-out: Disable analytics and marketing communications
7. Data Retention
Since your wellness data is stored locally on your device by default, you control its retention. You can delete your data at any time through the app or by uninstalling the app.
If you create an account or opt in to cloud features in a future version:
- Personal data is deleted within 30 days of account deletion
- Anonymized analytics may be retained for service improvement
- Backup data is purged within 90 days
8. Children's Privacy
HolisticMe is not intended for users under 13 years of age. We do not knowingly collect data from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or in-app notification.
10. Contact Us
For privacy questions or to exercise your rights:
