Last updated: July 8, 2026
With GingerBee, you have control over your data. Your wellness data is stored locally on your device by default, and you can use the app without creating an account. Two exceptions: tongue scan photos and analysis results are stored securely on our servers so you can see how your readings change over time, and your GingerBee chat conversations are stored securely on our servers so you can pick up where you left off. When you sign in, the health data you record also syncs to your account so a new phone can restore it. This page explains your privacy choices and how to exercise your data rights.
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Your Data Rights
Under GDPR, CCPA, and other privacy laws, you have the right to:
Because GingerBee stores wellness data locally by default and does not require an account for core features, many choices can be handled directly in the app or by deleting local data from your device. Additional rights apply to account data or cloud-stored data if you choose to use those features.
- Access: Request a copy of all your personal data
- Rectification: Correct any inaccurate information
- Erasure: Delete your account and all associated data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Opt out of certain data processing activities
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Export Your Data
You can access or request a copy of your GingerBee data, including:
- Your wellness profile and constitution assessment
- Symptom logs and daily check-ins
- Food scan history and analysis results
- Tongue scan history, including stored tongue photos and analysis results
- Meal plans and saved recipes
- GingerBee chat conversations stored on our servers
- Health data synced to your account when you are signed in, such as your wellness profile (constitution, health goals, dietary preferences and allergies, and optional cycle tracking information), symptom logs, daily check-ins, food scans, favorites, monthly reports, and preferences
To export local data, use available in-app tools. For account data or cloud-stored data, contact us at the email below.
Request Data Export
Account or cloud-data exports are typically processed within a reasonable timeframe, generally within 7 business days when applicable.
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Delete Your Data
Since GingerBee stores your wellness data locally on your device by default, you can delete your data at any time by:
- Using the in-app data deletion option in Profile → Data & Privacy
- Uninstalling the app from your device
Tongue scan photos and analysis results, and your GingerBee chat conversations, are stored on our servers so you can see your history and continue your conversations over time. If you are signed in, the health data you record is also synced to your account. Deleting your account permanently deletes your stored tongue scan photos and analysis results, your chat conversations, and your synced health data.
If you have created an account or enabled cloud features when available, you can request deletion of any cloud-stored data:
- Removes all your personal information from our systems
- Deletes any health data synced to your account, such as your wellness profile (constitution, health goals, dietary preferences and allergies, and optional cycle tracking information), symptom logs, daily check-ins, food scans, favorites, monthly reports, and preferences
- Permanently deletes stored tongue scan photos and analysis results
- Permanently deletes stored GingerBee chat conversations
- Subscription cancellation is managed through your App Store settings
Request Cloud Data Deletion
Cloud data deletion is processed within a reasonable period, typically within 30 days. Backup systems are purged within a reasonable timeframe.
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Privacy Settings
Manage privacy preferences in the app where available, or contact us at the email below for help with privacy choices:
- Analytics: Product analytics help us understand onboarding dropoff, retention, and feature usage. Contact us if you need help opting out where in-app controls are not yet available.
- Marketing: Opt in or out of promotional communications
- Notifications: Choose which app notifications you receive
Go to Profile → Settings in the app to manage available preferences.
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising your rights
We do not sell your personal information.
European Residents (GDPR)
If you are a resident of the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). Our lawful bases for processing include:
- Contract: To provide the services you requested
- Consent: For marketing and optional features
- Legitimate Interests: For security and service improvement
Contact Our Privacy Team
For any privacy-related questions or requests:
For general support inquiries, contact support@holisticme.app
